Shipping policy
At Velvet Elan, we are committed to delivering your order in a timely and seamless manner. Please review our shipping policy below for full details.
Shipping timeframe
- Standard shipping: Orders typically arrive within 6–12 business days
- Business days: Monday to Friday, excluding public holidays
Order processing
- Processing time: Please allow 1–3 business days for order processing before shipment
- This includes order verification, quality checks, and packaging
Shipping rates
- Flat rate shipping: We offer a flat shipping fee on all orders, regardless of size or weight
Tracking your order
- Once your order has been shipped, you will receive an email with tracking information
- You can track your shipment directly through the carrier's website
Shipping destinations
- We currently ship globally
Delivery issues
- Lost or damaged packages: If your order is lost or arrives damaged, please contact us within 5 business days of the estimated delivery date at team@velvetelan.uk. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Incorrect address: Please ensure your shipping details are correct at checkout. Velvet Elan is not responsible for orders shipped to incorrectly provided addresses.
Returns and exchanges
For more information on returns and exchanges, please refer to our Refund Policy.
Contact
If you have any questions regarding your shipment, please contact us at:
We appreciate your trust in Velvet Elan and are dedicated to providing a smooth and enjoyable shopping experience.