Refund policy

At Velvet Elan, we offer a 30-day money back guarantee. This means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be:

• In the same condition as when you received it
• Unworn or unused
• With tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase

How to start a return

To initiate a return, please contact us at:

Email: team@velvetelan.uk

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your item.

Please note: Items sent back without first requesting a return will not be accepted.

Damaged or incorrect items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-returnable items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalised items
• Personal care products (such as beauty items)
• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-refundable. If you are unsure whether your item qualifies, please contact us before returning it.

Exchanges

The fastest way to receive a different item is to return your original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 30 business days have passed since your refund was approved, please contact us at:

team@velvetelan.uk