Refund policy

At Velvet Elan, we offer a 30-day money back guarantee on all women’s dresses. This means you have 30 days after receiving your dress to request a return.

To be eligible for a return, your dress must be:

• In the same condition as when you received it

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at: team@velvetelan.uk

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your dress back to us.

Please note: Dresses sent back without first requesting a return will not be accepted.

Please inspect your dress upon arrival. If it is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Certain dresses cannot be returned, including:

• Custom or personalised dresses

• Sale dresses and gift cards

If you are unsure whether your dress qualifies for a return, please contact us before sending it back.

The fastest way to receive a different dress or size is to return your original item and place a new order once your return has been approved.

Once we receive and inspect your returned dress, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Refund amount

Please note that our 30-day money back guarantee covers 60% of your original purchase price. Your bank or card provider may also take additional time to process the refund.

If more than 30 business days have passed since your refund was approved, please contact us at: team@velvetelan.uk